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Director of Client Success

Location: Austin Region
Category: Administrative
Employment Type: Direct Hire
Contact: HRADMDAdResponseAustin@addisongroup.com

Are you looking for a growth opportunity for a reputable company with a positive work environment? Our client is looking for a Director of Client Success to join their team. Please contact us today to discuss this opportunity!

Position Responsibilities:

  • Develop and monitor relationships with clients, as well as manage the Account Management and Customer Service teams 
  • Lead the strategic development of processes and procedures of the department in line with customer service best practices 
  • Responsible for retaining existing business, while pursuing profitable growth opportunities by direct work with clients and leading the Client Engagement team
  • Ensure quarterly or annual business reviews are proactively scheduled and conducted by Client Success Managers to address the needs of clients through strategic leadership, project management and reporting
  • Staff development for Account Management and Customer Service
  • Research, policy and procedure development and implementation as needed 

Position Qualifications/Requirements:

  • Bachelor's degree from an accredited college or university or equivalent work experience
  • Minimum of 5 years experience in management 
  • 2+ years experience in a client-facing role for business to business, building productive relationships with clients, preferably for an internet-based platform company
  • MS Office, especially Excel, proficiency
  • Excellent oral and written communication skills
  • Ability to manage teams in multiple locations, as well as staff working remotely 
  • Some travel involved