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Customer Service Representative

Location: Houston Region
Category: Administrative
Employment Type: Direct Hire
Contact: hradmdadhou@addisongroup.com

Customer Service Representative

 

Customer Service Representative Job Summary:


The job would include, but is not limited to: maintaining customer relations by assuring customer deliveries and issues are resolved. Receiving by telephone, email and fax orders, and requests for quotations, lead times, and other information from customers. Developing customer relationships and relaying pertinent order information to customers. Coordinating with other departments to provide service to customers. Interacting with Production, Distribution and Credit departments where customer contact is prime responsibility, entering orders as demand dictates as an additional responsibility.


Customer Service Representative Responsibilities:

  • Receives telephone and fax request for price quotations, order changes, adjustments, and cancellations directly from customers.
  • Achieves and maintains rapport with customers and works to give them the best possible service.
  • Uses a desktop terminal to retrieve customer information, status information about orders, and to assist customer with order changes.
  • Follows up on inquire.
  • Works closely with expeditor in production control regarding deliveries of scheduled shipments.
  • Handles the needs of sales representatives and customers.
  • Prepares RGA (return goods memo) to be given to distribution, for credit to be issued once materials have been verified.
  • Business Contacts: Responsible for maintaining good customer relations. Generally, deals with representatives and customers concerning matters that require some tact and resourcefulness.


Experience/Education:

  • Associates Degree or equivalent education/experience.
  • Minimum 5 years of Inside Sales experience in an Industrial environment (construction, manufacturing).
  • Experience in a glass manufacturing setting a plus. Must have typing skills and knowledge of Windows based pc environment necessary (15-30 wpm).