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Customer Service Representative

Location: Oklahoma City Region
Category: Administrative
Employment Type: Contract To Hire
Contact: okcofficejobs@addisongroup.com

 

An established Oklahoma City company is looking for an experienced Customer Service Associate to join their team. If you have proven experience and are seeking a new opportunity, apply today!

Customer Service Representative

Job Duties:

  • Monitor In-bound Capacity and matching loads to trucks accordingly.
  • Manage load volumes (weekly goals) and yield measurements for the region/area in accordance with Management’s expectations.
  • Manage customer weekly commitments and overflow opportunities to optimize asset-based freight network and brokerage business.
  • Assure that all loads have proper information including rating, load/unload, bill to, pick-up and delivery times, P.O’s, customer information and accessorial data.
  • Maintain call lists (Non-EDI committed customers phone number, customer name, email address, etc) and turn-down lists to work brokerage opportunities.
  • Assure that every Out-bound load has a firm delivery schedule.
  • Maintain customer websites,compliance and timely closure of orders through customer sites.
  • Communicate to shippers, customers and Sales Management any delays
  • Manage lay-over-ratio for region/area based on Management’s Expectations.
  • Other duties as assigned.

Job Requirements:

  • Previous logistics experience in refrigerated trucking
  • Ability to multi-task and assist multiple managers and departments
  • Proficiency in MS Word, Excel, and Outlook

Why choose Addison Administrative & HR?

  • Pay: We negotiate high salaries using US Bureau of Labor Statistics
  • Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses
  • Permanent Employment: Many of Addison’s Administrative job openings lead to potential permanent employment
  • Connections: You connect directly with hiring managers from renowned organizations
  • Options: You are presented multiple employment options near your home
  • Professional Development: You are provided hiring process advice, resume revision, and employment term negotiation