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Call Center Representative

Location: Reston Region
Category: Administrative
Employment Type: Contract To Hire
Contact: hradmc.res@hirestrategy.com

A HireStrategy client is looking for a sharp customer service professional to support the Member Services department.

 

Primary Responsibilities:

  • Direct incoming calls to appropriate persons
  • Perform basic troubleshooting and provide website support
  • Obtain customer information and update the database as needed
  • Audit customer information for errors and discrepancies
  • Demonstrate knowledge of product and services
  • Suggestively sell upgraded services as appropriate for customer needs

 

Qualifications:

  • Minimum of 6 months of prior Customer Service Experience
  • Prior experience in a call center is preferred
  • Excellent verbal and written communication skills
  • Demonstrated attention to detail
  • High School diploma or equivalent required