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International Order Management Coordinator

Location: Austin Region
Category: Administrative
Employment Type: Direct Hire

Job Description:

  • Provide customer support and execute order processing for international sales transactions
  • Coordinates and processes international sales orders for internal and external customers
  • Primary point of contact for customers – acts as liaison between sales, affiliates, final customers and internal departments
  • Follows order management processes and documents for accurate transactions
  • Assists and provides guidance to sales managers, sales personnel, affiliates and final customers with order management processes and procedures
  • Maintains contact with affiliates, freight forwarders and consignees regarding order status and provides timely notifications
  • Enters orders into Axapta Order Management System and processes credit memos, as needed
  • Monitors order processes to ensure company policies are met
  • Assists Order Fulfillment Manager with additional orders when necessary
  • Monitors international orders to ensure compliance
  • Prepares international documentation such as Commercial Invoice, Packing List, Certificate of Origin, SLI, SED, etc.


  • High school required, Associate’s or Bachelor’s preferred
  • Must have 5+ years of relevant international order processing experience
  • Strong project management background – ability to handle large orders and high volume
  • Knowledge of import/export regulations, international documentation and US Export Compliance
  • Office suite – Intermediate; Would like testing for all candidates on Word, Outlook and Excel
  • Outstanding customer service skills, excellent on the phone and with email
  • Must be detail oriented and possess strong organizational skills
  • Experience with an ERP system
  • SAP experience

Nice to Have:

  • Electrical distribution industry experience
  • Knowledge of a foreign language a plus – Korean, Russian, Dutch
  • Experience with processing and shipping
  • Adobe Acrobat Pro experience
  • Manufacturing background