Location: Chicago Region
Employment Type: Contract To Hire
Customer Service Rep / Account Manager
Hours: 8:30am – 5:00pm
Pay: 15.00/Hr – 17.00/Hr
- Can work with Formulas in MS Excel
- Need someone who is great with numbers. Analytical.
- Technically savvy. Will be learning a lot of new systems but will train on this.
- Stability in background. Will not want a contract job hopper.
- Someone with 2-5 years of experience would be perfect.
- Will be assigned a set number of clients that they will maintain. (Kind of like an Account Manager)
- Taking 20-30 calls / day with both clients and participants.
- Address customer inquiries and complaints – Resetting passwords and assisting customers who are having issues with their card.
- Validating and approving funds.
- Creating and auditing Excel spreadsheets. These spreadsheets contain information regarding the amount of sales their participants make. The CSR will enter this information into Excel.
- Will create Pivot Tables within Excel and will utilize VLookUps. (Grace may have the candidate show her how to create a Pivot Table within their interview)