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Customer Service Engineer

Location: Oklahoma City Region
Category: Engineering
Employment Type: Direct Hire
Contact: engadtulsa@addisongroup.com

Are you looking for a great opportunity with a reputable company? Our client is looking for a Customer Service Engineer to join their team. Please contact us today to discuss this opportunity!

Customer Service Engineer
Oklahoma City, OK

Job Responsibilities:

  • Provide customers with on-site and phone assistance in system trouble shooting and repair.

  • Provide customers with purchased on-site supervision of system installation and startup services.

  • Responsible for coordinating the repair of equipment returned to the Company. Initiate and maintain system for reporting repair services to customers.

  • Coordinate activity associated with warranty repairs of equipment. Maintain records and provide reports to product division and engineering management on warranty repairs; their causes, extent, recommended design changes, etc.

  • Provide testing of customer web material to select correct sensor, equipment.

  • Request and review engineering laboratory tests required to duplicate and analyze field equipment problems.

  • Support Assembly Department personnel in trouble shooting system faults found in pre-shipment testing. Recommend to product division and engineering management improvements in final system tests. Maintain continuous surveillance of testing methods.

  • Provide support and backup to other Customer Service personnel and Field Service Engineers in handling both application and equipment field service problems.

  • Responsible for development and maintenance of formal trouble shooting procedures used in operating manuals.

  • Responsible for development and presentation of internal training curriculum for all product lines in the areas of maintenance and trouble shooting. Assist in the field training of all Field Service Engineers.

  • Provide assistance to Field Service Engineers in presenting on-site customer maintenance seminars. Develop audiovisual materials and all necessary training aids.

Requirements:

  • Associate's degree (A. A.) or equivalent from two-year College or technical school; or one or two years related experience and/or training; or equivalent combination of education and experience.

  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

  • Ability to define problems collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Company offers competitive pay and benefits including; Bonus Plans, Wellness Program, Health, Dental and Vision; Paid Vacation & Holidays, Disability, Life and AD & D, Tuition Reimbursement, 401k with matching contributions.

Why choose Addison Engineering?

  • Pay: We negotiate high salaries using US Bureau of Labor Statistics

  • Connections: You connect directly with hiring managers from renowned organizations

  • Options: You are presented multiple employment options near your home

  • Professional Development: You are provided hiring process advice, resume revision, and employment negotiation