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Information Systems Engineer

Location: Washington DC Region
Category: Engineering
Employment Type: Contract To Hire
Contact: itc.dc@hirestrategy.com

Our client is seeking an Information Systems Engineer in the Washington, DC metro area. The Information Systems Engineer is responsible for supporting the Information Technology Manager (Infrastructure) with the planning, implementation, administration and support of all information systems utilized in the main offices and jobsite locations for DAVIS Construction and subsidiaries.

Primary Responsibilities:

  • Responsible for administering program management in areas such as:  Assets, Security Awareness, License Compliance, Education, Functionality & Enhancements, Disaster Recovery, Jobsite Support, Vendor & Contracts
  • Manage hardware staging, configuration, & installation of IT equipment and peripherals
  • Manage software licensing, installation & upgrades to server, network and desktop equipment
  • Develop documentation to support projects, programs and system configurations
  • Maintain and foster relationships with outside technology consultants, technical personnel, and vendors for products and services
  • Act as 2nd Tier support for escalated help desk items.
  • Document reported problems in the help desk data base and follows up with end users to ensure timely resolution of problems/work orders
  • Provides support both in-person and remote, to include multiple offsite locations
  • Provides support and training to all end users utilizing the network with remote access and in office access
  • Participate in IT projects & annual IT Budgeting process
  • Adheres to and reinforces corporate security policies and industry best practices in day to day operations and interactions with end users
  • Serves as a liaison between software vendors, operations and corporate resource group staff for issue resolution
  • Performs other duties as assigned

Qualifications:

  • 2-3 years related experience
  • Bachelor’s degree in Computer Science, Information Systems, Engineering, Math or related field
  • Expertise in with installing, configuring and troubleshooting desktop OS issues along with MS Office and other desktop applications
  • Working knowledge of Microsoft Active Directory
  • Understanding of corporate VoIP PBX systems (Microsoft Skype for Business)
  • Strong desktop support skills
  • Ability to assess and prioritize multiple tasks, projects and demands
  • Ability to work independently and within a team environment and show initiative to take on responsibility when not asked
  • Customer service oriented attitude
  • Possesses analytical and research skills to define and solve problems
  • Possesses strong verbal and written communication skills, and can interact effectively at all levels within the organization
  • Possesses strong problem solving and root cause analysis skills