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Customer Service Representative

Location: Chicago Region
Category: Administrative
Employment Type: Direct Hire
Contact: hradmdadsch@addisongroup.com

Are you looking for a growth opportunity for a reputable company with a positive work environment? Our client, an industry leading technology company in the western suburbs, is looking for a Customer Service Representative/Account Manager to join their team. Please contact us today to discuss this opportunity!

Customer Service Representative/Account Manager

Location

Elgin, IL 

Job Responsibilities

  • Customer Service Representative is responsible for developing relationships with customers to coordinate all aspects of service as well as educate customers on new products and services 
  • Customer Service Representative is responsible for processing and entering orders, providing quotes, troubleshooting, tracking and expediting orders, and assist with customer concerns and complaints
  • Customer Service Representative must maintain client files, contracts and correspondence within the company CRM
  • Customer Service Representative prepares invoicing and billing information
  • Customer Service Representative provides information on specific products and services which may include some technical details and troubleshooting, pricing questions, shipping and delivery information and order follow up 
  • Customer Service Representative is responsible for interfacing with multiple departments to assure that project completion deadlines are met

 

Requirements

  • Customer Service Representative must have proven experience thriving in a team oriented environment
  • Customer Service Representative must have a high attention to detail, ability to multitask and make quick decisions, be flexible and work in a fast paced busy environment
  • Customer Service Representative must possess three - five years of customer service/account management experience including customer facing experience
  • Customer Service Representative must have proficiency in Microsoft Office and a CRM
  • Customer Service Representative must possess excellent verbal and written communication skills