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SQL Database Engineer

Location: Washington DC Region
Category: Information Technology
Employment Type: Direct Hire
Contact: itd.dc@hirestrategy.com

After completing an intense, fast paced 4-week training orientation, you will be on the front line interacting with our customers, who expect excellent customer service. This training will bring you up to speed on our proprietary software along with our processes. This position will require a large amount of learning on the behalf of the candidate in order to be proficient with radiology and our products. We are looking for individuals that can quickly learn the domain knowledge and become experts at the technical aspects. We are looking to move these talented individuals through our support tiers to go on to become a product manager. This will mean that the selected candidate will receive our more specialized engineering training that requires some programming. We will move the right individual through the tiers as quickly as they show proficiency at each level of support. We have many growth opportunities with-in our organization for the right person. Come join a dynamic team where the possibilities are based on your effort. 

Primary Responsibilities:

  • Front line to take customer incoming support calls and gather information using probing questions.
  • Manage support tickets using our JIRA based support ticket management system.
  • Provide frequent statuses to customers while support tickets are worked on. 
  • Provide excellent customer service throughout support negotiations. 
  • Maintain a professional demeanor. 
  • Occasional travel to visit customers. 
  • Frequent use of SQL commands to extract and manipulate data from customer databases. 
  • Light scripting and programming tasks as assigned. 
  • Have a basic understanding of our business objectives and how the program delivers them. 

 

Qualifications:

  • Education: College degree with computer science focus is highly desired. 
  • Required SQL & prior programming experience (education or work experience) 
  • 1-2 years of directly related help desk experience is desired. 
  • Good written/verbal communication and facilitation skills for communicating at all levels; including strong presentation skills are required. 
  • Good consultative, customer focus & service skills are required. 
  • Intermediate knowledge of Microsoft applications (Word, Excel, Visio, Project, PowerPoint).