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Customer Service Rep

Location: Dallas Region
Category: Administrative
Employment Type: Contract
Contact: HRADMCadDAL@addisongroup.com

Customer Service Rep

 

Position: Customer Service Rep

Location: Irving, TX

General Overview
The customer service rep will be responsible for activities to monitor and track logistic data, talk to customers about accounts and shipments.  Evaluates shipments and orders as necessary.  Maintain records, work in excel and prepare reports in Salesforce and SAP.

Primary Responsibilities:

  • Monitors shipments and logistics of orders
  • Assists in prioritizing incoming calls and being key account lead for clients and shipments.
  • Ensures that the proper tracking and paperwork for compliance and audit.
  • Works with internal and external departments to coordinate communications
  • Update and enter data into SAP and Salesforce
  • Utilize excel to track shipping numbers for orders
  • Performs activities to expedite logistics
  • Receives purchase orders and transfer orders from vendors. 
  • Ensure all shipments have proper paperwork, including import/export paperwork
  • Monitors reports to ensure that all information is correct and updated as necessary.

Qualifications:

  • Ideal candidate will have 2-3 years’ experience
  • Bachelor’s degree a plus
  • Previous logistics experience a plus
  • Excellent communication and follow up skills
  • Knowledge of SAP or previous database
  • Proficient in MS Office Suite
  • Available to start immediately
  • Must be eligible to work in United States and not need sponsorship now, or in the future