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Customer Service Representative

Location: Chicago Region
Category: Administrative
Employment Type: Contract To Hire
Contact: adminschad@addisongroup.com

Customer Service Representative

Location: Downers Grove, IL

Pay:

28-30K Perm

Hours: 9:30am-5:30pm with a 1 hour lunch.

  • Someone who has Salesforce experience. (Not required, but nice to have.)

JOB TASKS

  • Answering and directing all incoming calls to the appropriate individual or department
  • Opening and assigning service tickets either initiated via phone or by electronic means
  • Data entry, generating service call reports
  • Monitoring open tickets
  • Completing quarterly reports within MS Excel
  • Assigning tickets to engineers to complete.
  • This person will work closely with the Service Department to ensure all contracts and associated dates, service levels, and asset information are entered into salesforce.com based ticketing system.