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Technical Support Analyst

Location: Washington DC Region
Category: Information Technology
Employment Type: Contract
Contact: itc.dc@hirestrategy.com

Our client in Alexandria, VA is looking for an eager IT Support Analyst to join there team for a four month temporary contract. 

Primary Responsibilities:

  • Provide hands-on and remote support for Windows, MAC, Office 365 and network connectivity 
  • Efficiently respond to requests for technical assistance via Ticketing System, slack, email or in person. Customer Service is a must! 
  • Image and configuration of MAC and PC (JAMF, PXE)
  • Support Conference Rooms and AV Equipment

Qualifications: 

  • 3 Years of Desktop Support Experience 
  • Desire to improve in ones skill set and take initiative improving the team
  • Excellent communication skills