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Desktop Support

Location: Houston Region
Category: Information Technology
Employment Type: Contract To Hire


  • Responsible for the primary support of the corporate office location
  • Responsible for receiving and logging all requests for support and problem reports, and referring service requests to the appropriate person/business unit for resolution
  • Experience supporting mobile devices, specifically Apple – Airwatch experience is preferred
  • Responsible for the primary support and acts as the point of contact for an entire regional area that may be inclusive of multiple locations in multiple cities and in some instances multiple states within all aspects of technology
  • Consult with end users to determine hardware, software, and system needs across a range of services, including but not limited to computers, mobile devices, displays, printers/copiers, wireless services, and security
  • Enter requests into ITSM application and files supporting documentation and monitor daily progress of resolution of items from initial receipt until ultimate resolution, ensuring that the end user is kept informed of status on critical problems, order status, etc.
  • Learn and understand client processes and system needs and recommend improvement in workflow
  • Responsible for technology hardware, software and peripheral additions, moves, changes, and issues at the corporate office
  • Assist in resolution of basic phone and phone system issues and problems and coordinating with departmental teams to help facilitate issue resolution
  • Assist in resolution of basic business application issues and questions
  • Assist with security as necessary for new user setup, transfers, and terminations
  • Assist with internal/external network troubleshooting including carrier or provider connections
  • Leverage Camden software and tools to facilitate the support of end users or devices
  • Assist in password management, user or device resets, etc.
  • Maintain records/inventory of site information, devices, hardware/software, etc.
  • Follow company and departmental policies and procedures
  • Deliver a high level of customer service in a high volume environment
  • Demonstrate proven multi-tasking, communication, and organizational skills
  • Constantly communicate with clients on items assigned and meet their expectations
  • Continuously work to improve key competencies and product knowledge
  • Report weekly to the supervisor as to status of open items and projects
  • Coordinate and work effectively in team driven environment with staff members across the organization



  • High School Diploma required; Bachelor’s degree or equivalent experience and training preferred
  • 3-5 years of related experience  in Technology
  • Experience with Microsoft and ITSM software; certifications preferred
  • Proven multi-tasking, communication, and organizational skills
  • Must have a self-starter approach with the ability to work with minimal direct supervision
  • Proficiency in Microsoft Office Suite including Word, Excel & Outlook
  • Excellent written and verbal communication skills