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IT Helpdesk/ Service Desk

Location: Philadelphia Region
Category: Information Technology
Employment Type: Contract To Hire

Addison Group is looking for a qualified IT Technician that will install and maintain computer systems and networks aiming for the highest functionality in our Great Philadelphia Office. You will also “train” users of the systems to make appropriate and safe usage of the IT infrastructure.

A successful IT Technician must have a thorough knowledge of computer software and hardware and a variety of internet applications, networks and operating systems. The ideal candidate will also have great troubleshooting abilities and attention to detail.

Primary Responsibilities:

  • Install and configure appropriate software and functions according to specifications
  • Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
  • Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
  • Develop and maintain local networks in ways that optimize performance
  • Ensure security and privacy of networks and computer systems
  • Provide orientation and guidance to users on how to operate new software and computer equipment
  • Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
  • Organize and schedule upgrades and maintenance without deterring others from completing their work
  • Identify computer or network equipment shortages and place orders
  • Maintain records/logs of repairs and fixes and maintenance schedule
  • Build and maintain updated and efficient computer systems and networks to optimize the role of technology on business sustainability


  • Degree in Computer Science, engineering or relevant field
  • Proven experience as IT Technician or relevant position
  • Outstanding diagnostic and problem solving skills
  • Excellent communication ability
  • Outstanding organizational and time-management skills
  • In depth understanding of diverse computer systems and networks
  • Good knowledge of internet security and data privacy principles
  • Certification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)