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Desktop Support Technician

Location: Minneapolis Region
Category: Information Technology
Employment Type: Contract
Contact: itnationalad@addisongroup.com

Description:

Currently seeking a Desktop Support Technician for a night shift position with a reputable company. We are looking for individuals who not only have a passion for technology, but are also comfortable in a customer facing role. If you are looking for a position that can provide you with real world experience along with exemplary technical training then this is the job for you. This position will support our clients and internal engineering and support coworkers within our enterprise-class data center facilities. Specific training and direct mentorship will be provided to help develop high-quality support and workmanship. 

 

Responsibilities:

  • Meet or exceed defined performance metrics; 
  • Provide supportive and backup services to data center shipping and receiving staff as necessary; 
  • Work with peers and data center management to provide necessary shift, ticket, and work load coverage; 
  • Work on special projects as directed by data center management or as identified by you and/or your coworkers; 
  • Independently determine/develop approaches to solutions; 
  • Directly interact with peers, supervisor and team manager; 

Frequent customer interaction at peer level and higher (IT managers/directors) 
 

Minimum Qualifications: 

  • 6 months of experience in a comparable role; hardware support, software support, helpdesk
  • Some lifting, bending required (50 lbs); 
  • 2-yr associate degree (or 4-yr degree) 

 

Other Required Qualifications:

  • Ability to maintain composure and execute tasks while under pressure and exemplifying a high level of patience; 
  • Well-organized, able to multi-task, detail-oriented, and able to take initiative; 
  • Fundamental understanding of computer networking technologies (i.e. physical connectivity, internet and intranet concepts); 
  • Excellent communication, client service, interpersonal and teamwork skills; 
  • Demonstrate a high level of autonomy and ability to make decisions consistent with company and customer goals; 
  • Strong written and oral communications skills; 
     Self-motivated and driven to perform without direct supervision; 
  • Ability to conduct self in a mature, responsible manner; 
  • Proven experience in direct customer support; 
  • Keen attention to detail and a critical eye for improvement; 
  • Foster company success through a professional appearance and by having a positive attitude;
  • Effective interpersonal and relationship-building skills; 
  • Ability to present ideas in positive and user-friendly language; 
  • Experience working in team environments with high performance and quality expectations; 
  • Proven ability to seek and understand customers’ goals and objectives; 
  • Demonstrate an analytical approach and problem-solving techniques; 
  • CompTIA A+ Certification 
     

Preferred Qualifications:

  • Associate Degree in Computer Science related field or equivalent experience; 
  • Prior experience in maintaining high service levels in a demanding environment; 
  • Experience with making and testing network cables