Bilingual Dispute Resolution Specialist I
Reston, VA
Category: Administrative
Reference ID: 10058288
Shortcut: http://addisongroup.gosnaphop.com/m2hyiv
Job Title: Bilingual Dispute Resolution Specialist I (Bilingual – English/Spanish)
Location: McLean, VA (Hybrid after training)
Schedule: Monday–Friday, 9:00am–6:00pm EST (1-hour lunch)
Type: Contract-to-Hire (long-term, conversion once training is complete)
Pay Rate: $23.00/ hour - $24.00/ hour (contract); $50k - $55K annual salary upon conversion
Benefits: This position is eligible for medical, dental, vision, and 401(k).
Addison Group is partnering with our client to hire for this position.
About the Role:
Our client is seeking a Bilingual Dispute Resolution Specialist I to join their growing team. This position begins as a customer support–focused role, where you will guide consumers through a structured dispute resolution process. With training and experience, you will have the opportunity to move into more advanced case management responsibilities.
This is a great opportunity for individuals with progressive contact center experience who thrive in a fast-paced, mission-driven environment.
Training & Work Setup
- Initial 3–6 weeks in-office training (structured with scripts and guidance)
- After training, schedule shifts to hybrid (2 days in-office, 3 days remote per week)
Key Responsibilities:
- Answer and respond to inbound consumer inquiries by phone and online, providing clear information about program requirements and processes.
- Guide consumers through claim submissions, ensuring all necessary documentation is collected.
- Explain program eligibility rules in a professional, patient, and supportive manner.
- Escalate complex cases or exceptions to supervisors when necessary.
- Assist with consumer outreach initiatives and special projects to help the team meet service goals.
- Gain familiarity with state-specific consumer protection guidelines to assist with general inquiries.
Candidate Profile:
- Bilingual (English/Spanish) required
- Experience: 4+ years of progressive customer service experience in a call center environment (preferably web-based)
- Education: Bachelor’s degree preferred
- Technical Skills: Familiarity with contact center systems (e.g., RingCentral, Matterhorn, or similar platforms)
- Background: Prior experience with large-scale/Fortune 500 contact center operations preferred
- Soft Skills: Strong written and verbal communication, empathetic customer service approach, problem-solving ability, and professionalism under pressure
Why This Opportunity
- Contract-to-hire role with long-term career path
- Growth opportunity into higher-level case management responsibilities (Dispute Resolution Specialist II)
- Hybrid schedule after training
- Mission-driven work environment supporting fair consumer-business practices
How to Apply
Please submit your resume highlighting:
- City/State of residence
- Reason for seeking a new role
- Customer service career progression (including size/type of organizations worked with)
- Bilingual capabilities and relevant system knowledge
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request
#Admin5
-
I&C Project Manager
Houston Metro Area, Texas
Job Title: I&C Project Manager Location: Houston, Texas Pay Rate Range: $60 - $100 / hour Benefits: This position is eligible for medical, dental, vision, and 401(k) Internal Job ID: 10061235 Are you looking for a growth opportunity for a reputable com...
Recommended
-
Bilingual Call Center Agent (Mandarin)
District of Columbia
Job Title: Call Center Agent (Mandarin & English Bilingual) Industry: Customer Service / Professional Services Location (city, state): Remote (U.S.–based) Assignment Type: 3-month contract with potential to extend Pay: $30–$32 per hour (commensurate wi...
Recommended
-
Customer Support Coordinator
Oklahoma City, OK
Job Title: Customer Support Coordinator Location: Oklahoma City, OK Industry: Customer Service / Utility Services Pay: $18.00-$19.00/hour Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: Our client is a wel...
Recommended
-
Membership Specialist
Washington, DC
Job Title: Membership Specialist Industry: Nonprofit / Membership Organization / Administrative Support Location: Washington, DC (Hybrid) Assignment Type: Contract (4–6 months) Pay: $24–$28/hour (commensurate with experience) Work Schedule: Monday–Frid...
Recommended
-
Physician AR Specialist
Houston, TX
Job Title: Physician A/R Specialist Location: Houston, TX - 77040 Industry: Healthcare / Revenue Cycle Management Pay: $19.97–$22.96 per hour (based on experience) Benefits: This position is eligible for medical, dental, vision, and 401(k) About Our Cl...
Recommended
-
Medical Billing Specialist
Bethesda, MD
Job Title: Medical Billing Specialist (Full Cycle) Location (city, state): Chevy Chase, MD Compensation: $19.00 – $23 per hour (based on experience) Benefits: This position is eligible for medical, dental, vision, 401(k), life insurance, disability cov...
Recommended
-
Customer Service and Order Entry Assistant
Houston, TX
Job Title: Customer Service/Order Entry Assistant Location: Houston, TX Pay: $19-$20 Benefits: This position is eligible for Medical, Dental, Vision and 401K benefits Main Duties or Job Description: Be able to enter, process and assist with sales order...
Recommended
-
Customer Service Representative
Buffalo Grove, IL
Job Title: Customer Service Representative Location (city, state): Buffalo Grove, IL Industry: Manufacturing Pay: $22.00 - $25.00 / Hourly based on experience Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client...
Recommended
-
Bilingual Contact Center Representative
Addison, TX
Job Title: Bilingual Call Center Representative Location: Addison, TX Work Schedule: Monday – Friday | 8:00 AM – 5:00 PM | Overtime required during peak times (1st and 15th of each month) Type of Employment: Contract-to-Hire | Onsite Compensation: $18 ...
Recommended
-
Benefits Coordinator
Reston, VA
Job Title: Benefits Coordinator Location: Alexandria, VA (Hybrid, 2 times a week onsite) Industry: Human Resources / Professional Services Contract Pay: $20 - $21 / hour Benefits: This position is eligible for medical, dental, vision, and 401(k) Contra...
Recommended
-
Insurance Verification Specialist
Phoenix, AZ
Job Title: Insurance Verification Specialist Location (city, state): Phoenix, AZ (Biltmore area) Industry: Healthcare / Insurance Pay: $20-21/hour About Our Client: Addison Group is actively hiring an Insurance Verification Specialist for one of our he...
Recommended
-
Accounts Payable Specialist – Cost Accounting
Houston Metro Area, Texas
Job Title: Accounts Payable Specialist – Cost Accounting Location: Houston, TX Compensation: $29–$230 per hour Benefits: Medical, dental, vision, and 401(k) eligibility Job Summary We are seeking a highly organized Accounts Payable Specialist with stro...
Recommended
-
Medical Front Office Specialist
Houston Metro Area, Texas
Job Title: Medical Front Office Specialist Location: Houston, TX - 77094 Assignment Type: Contract-to-Hire (open to candidates on a 2-week notice) Industry: Healthcare / Outpatient Clinic Pay: $20–$21 per hour (based on experience) Benefits: This posit...
Recommended
-
Property Assistant
Reston, VA
Job Title: Property Assistant Location (city, state): Arlington, VA (Fully on-site) Industry: Commercial Property Management Type: Contract (4-6+ month contract) Pay: $20 - $22hr / hour (depending on experience) Work Schedule: Monday-Friday 8am-5pm Abo...
Recommended
-
Bilingual Office Assistant
Washington, DC
Job Title: Office Assistant (Bilingual) Industry: Professional Services / Administrative Support / Office Operations Location: Washington, DC (Onsite) Assignment Type: Contract (3-5 months) Pay: $22–$25/hour (commensurate with experience) Work Schedule...
Recommended
-
Customer Experience Representative
Deer Park, IL
Job Title: Customer Experience Representative Location: Deer Park, IL (fully onsite) Industry: Medical Equipment Pay: $23 - $25 / Hourly Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: Our client is a Glob...
Recommended
-
Billing Specialist
Tacoma Metro Area, Washington
Job Title: Billing Specialist Location (city, state): Hybrid in Gig Harbor, WA Compensation: $25 - $35 / hour Benefits: This position is eligible for medical, dental, vision, and 401(k). Qualifications: 2+ Years of Billing Experience- preferably dealin...
Recommended
-
Temporary Payroll Specialist
Reston, VA
Position Title: Payroll Specialist Location: Reston, VA (Hybrid – 2–3 days in office; onsite daily during training period) Assignment Type: Contract (3-month assignment with potential to extend or convert to permanent) Compensation: $30–45/hour (based ...
Recommended
-
Medical AR Representative
Mt. Laurel, NJ
Job Title: Hybrid Accounts Receivable Representative Location: Mt. Laurel, NJ Industry: Addiction Treatment Services Pay: $24-26 per hour depending on experience Benefits : This position is eligible for medical, dental, vision, and 401(k). About Our Cl...
Recommended
-
Helpdesk Manager
Broken Arrow, OK
Role: Helpdesk Manager Location: Tulsa, OK (on-site) Pay Rate Range: $65,000 - $85,000 / Annually Benefits: The position is eligible for medical, dental, vision, and 401(k). **Must be authorized to work in the United States now, and in the future, with...
Recommended
-
Payroll Specialist
Woodland Hills, CA
Job Title: Payroll Specialist Location: Sherman Oaks, CA (Hybrid) Pay Rate: $28- $30/hour (DOE) Job Type: Full-Time | Hybrid (3 days in office, 2 days remote) About the Role: We are seeking a detail-oriented and experienced Payroll Specialist to join o...
Recommended
-
Customer Account Specialist
Coppell, TX
Job Title: Customer Account Specialist Location: Coppell, TX Industry: Logistics Type of Employment: Contract – to – Hire I Onsite Compensation: $19 - $20/hr Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client:...
Recommended
-
Worker's Compensation Specialist
Denver, CO
Job Title: Worker’s Compensation Specialist Location: Denver, CO (80249) Industry: Transportation Pay: $23 – $29.81 / hr Benefits: Eligible for Medical. Dental, Vision, 401K through Addison Group About Our Client: Addison Group is partnering with a wel...
Recommended
-
Cash Applications Specialist
Washington, DC
Cash Applications Specialist Location: Bethesda, MD (Onsite, 5 days/week) Pay: $23 – $26 / hour (Contract-to-Hire) Schedule: Full-Time Hours Start Date: Within 2 weeks Interview Process: In-person interview About the Role: Our client, a major service p...
Recommended
-
Personal Banker
Scottsdale, AZ
Job Title: Personal Banker (Onsite) Location (city, state): Tempe, AZ Compensation: $45,000 – $52,000 annually, based on experience + incentive opportunities Industry: Financial Services Benefits: This position is eligible for medical, dental, vision, ...
Recommended
-
Personal Banker
Scottsdale, AZ
Job Title: Personal Banker (Onsite) Location (city, state): Scottsdale, AZ Compensation: $45,000 – $52,000 annually, based on experience + incentive opportunities Industry: Financial Services Benefits: This position is eligible for medical, dental, vis...
Recommended
-
Program Coordinator
Washington, DC
Job Title: Program Coordinator Location: Washington, DC (Hybrid) Industry: Non-Profit Pay: $22-25/hour, depending on experience Type: Contract (3-5 months) Hours: 37.5 hours/week Benefits: Eligible for Dental, Vision, Medical, 401(k) About Our Client: ...
Recommended
-
Operations Manager
Jacksonville, FL
Job Title: Operations Manager Location (city, state): Jacksonville, FL Industry: Landscaping / Construction Services Pay: $60,000 - $85,000 About Our Client: Addison Group is partnering with our client, a leading provider in commercial landscaping and ...
Recommended
-
Operations Manager
Myrtle Beach, SC
Job Title: Operations Manager Location (city, state): Jacksonville, FL Industry: Landscaping / Construction Services Pay: $55,000 - $65,000 About Our Client: Addison Group is partnering with our client, a leading provider in commercial landscaping and ...
Recommended
-
Operations Manager
Savannah, GA
Job Title: Operations Manager Location (city, state): Savannah, GA Industry: Landscaping / Construction Services Pay: $60,000 - $75,000 About Our Client: Addison Group is partnering with our client, a leading provider in commercial landscaping and cons...
Recommended