Help Desk Technician

Bellvue, WA


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Type: Contract

Category: Information Technology

Reference ID: 10070199

Shortcut: http://addisongroup.gosnaphop.com/M9vMy0


Title: Help Desk Technician

Location: Bellevue/Everett Split

Pay: $30-40/hr W-2

Job Type: 12 Month Contract

Schedules: 4 days per week onsite - split between Bellevue and Everett

Benefits: Medical, Dental, Vision and 401k


Per client requirements candidates must be US Citizens or Green Card Holders.


Must Haves:

  • Experience with Active Directory.
  • Experience with MDT or SCCM.
  • Experience with Windows 10/11.


Responsibilities

  • Utilizing existing and creating new Internal and external knowledge base documents to assist with ticket resolution
  • Active Directory Account maintenance
  • Managing access to internal and external collaboration spaces
  • PC Lifecycle Management
  • Inventory Receiving, & Tracking
  • Fulfil software requests
  • Business travel support
  • Support users at Bellevue and Everett location.
  • Assisting with onboarding as assigned

Areas for development include

  • Supporting customers and clients both in person and remotely
  • Rapid deployment imaging technologies MDT and SCCM
  • Windows 10\11 in a domain-managed environment
  • A general understanding of Office applications, DHCP, DNS, and TCP/IP, and wireless networking, as well as how to troubleshoot them.
  • General understanding of Multi-Factor Authentication methods.
  • A general understanding of modern Information Security principles and practices
  • Experience with a commercial ticketing system JIRA
  • An understanding of desktop and laptop hardware

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