IT & AV Specialist

Austin-Round Rock-San Marcos Metro Area, Texas


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Type: Direct-Hire

Category: Information Technology

Reference ID: 10057335

Shortcut: http://addisongroup.gosnaphop.com/7a7dO5


Systems Support Specialist (A/V & IT Integration)

๐Ÿ“ Austin, TX | ๐Ÿ’ผ Direct Hire | ๐Ÿ’ฒ $80,000 โ€“ $110,000 + Bonus

  • 100% employer-paid medical, dental, and vision insurance for employees and their dependents (with participation in our Wellness Incentive Program)
  • 401(k) with company match
  • Generous vacation & personal time off allowance

Are you a jack of all trades in IT with some A/V knowledge who thrives in high-touch, dynamic environments? We are working with a private client seeking an IT Generalist to support integrated IT, networking, and audio/visual systems across multiple high-end properties.


This role requires a balance of hands-on technical expertise and top-tier customer service, including direct support for executives. The right candidate will proactively identify and solve issues before they become problems.


Responsibilities

  • Serve as the first point of contact for IT issues across laptops, cell phones, networking, and personal devices.
  • Troubleshoot and support A/V and automation systems across multiple locations (home automation, conference rooms, entertainment systems).
  • Ensure the smooth operation of platforms such as Control4, Savant, and Crestron โ€” familiarity with all three is expected.
  • Monitor systems proactively to detect issues before they impact the family or executives.
  • Deliver professional, discreet, and reliable support for high-profile individuals.
  • Provide on-site presence across properties; occasional travel between local locations may be required.

Qualifications

  • 5+ years of IT support experience with strong troubleshooting skills across devices, networks/VPNs, and connectivity.
  • Background in A/V systems (home automation, conference room setups, entertainment systems).
  • Experience with Control4, Savant, and Crestron (hands-on or at least strong working knowledge).
  • Presentable, professional, and personable with excellent communication skills.
  • Ability to support executives/VIPs with the highest standards of confidentiality and discretion.
  • Proactive mindset with strong organizational and problem-solving skills.
  • Valid driverโ€™s license for travel to local properties.



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