Member Services Representative
Reston, VA
Category: Administrative
Reference ID: 10080861
Shortcut: http://addisongroup.gosnaphop.com/i8M4wv
Job Title: Contact Center Member Services Representative
Industry: Banking / Financial Services
Location (city, state): Reston, VA
Assignment Type: Contract-to-Hire
Pay: $22.00 per hour
Work Schedule: Monday – Friday, 8:30 AM – 5:30 PM; 40 hours per week
Benefits: This position is eligible for medical, dental, vision, and 401(k).
About the Company:
Our client is a membership-based financial services organization that provides banking and financial products to its members. The organization is seeking a customer-focused professional to join its Contact Center team and provide exceptional service through phone and digital channels.
Job Description:
The Contact Center Member Services Representative will serve as a primary point of contact for members, assisting with account questions, transactions, product information, and general service needs. The ideal candidate will be comfortable working in a customer-facing environment, troubleshooting issues, navigating computer systems, and identifying opportunities to connect members with products and services that meet their needs.
Key Responsibilities:
- Respond to member inquiries through telephone, online, and mobile service channels.
- Research account concerns and work toward timely, accurate resolutions.
- Assist with account openings, loan application requests, transactions, and other routine financial needs.
- Explain available products and services and identify opportunities to recommend relevant solutions.
- Collaborate with internal departments when an issue requires additional research or support.
- Maintain accurate member information and complete required documentation in internal systems.
- Handle customer interactions professionally while minimizing unnecessary transfers.
- Follow established security, privacy, compliance, and regulatory procedures.
- Maintain a working knowledge of products, services, policies, and procedures.
- Complete assigned administrative and other job-related responsibilities as needed.
Qualifications:
- High school diploma or equivalent required.
- 2+ years of customer service, telephone support, sales, call center, or related experience preferred.
- Banking or credit union experience is a plus, but not required.
- Strong verbal communication, listening, and customer service skills.
- Professional and courteous demeanor with the ability to handle challenging customer situations.
- Strong problem-solving and critical-thinking abilities.
- Comfortable learning new computer systems and working across multiple applications.
- Basic Microsoft Office proficiency.
- Keyboarding speed of 50+ words per minute.
- Ability to maintain accuracy and attention to detail in a financial services environment.
- Dependable, self-motivated, and able to work effectively both independently and as part of a team.
Additional Details:
- The position is based onsite in Reston, VA.
- Overtime is not expected and would require prior management approval.
- Candidates may be required to complete computer proficiency and keyboarding assessments as part of the interview process.
Perks:
- Opportunity to transition from contract to permanent employment.
- Stable Monday–Friday schedule.
- 40-hour workweek.
- Opportunity to gain or expand experience within the banking and financial services industry.
- Medical, dental, vision, and 401(k) eligibility.
| Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request. |
#Admin5
-
HR Assistant
Reston, VA
Job Title: HR Assistant Location: Reston, VA (Fully on-site) Industry: Consulting Type: Contract (3-4 months) Pay: $23 - $25 / hour (depending on experience) Benefits: Eligible for Vision, Dental, Medical, 401(k) About Our Client: Our client is seeking...
Recommended
-
Banking Manager
Edmond, OK
Job Title: Banking Manager Location: Edmond, Oklahoma (South) Industry: Banking & Financial Services Pay: $55,000–$85,000 / Annually (DOE) Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: Addison Group is p...
Recommended
-
Banking Manager
Edmond, OK
Job Title: Banking Manager Location: Edmond, OK Industry: Banking & Financial Services Pay: $55,000–$85,000/year (DOE) Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: Addison Group is partnering with our c...
Recommended
-
Credit Union Sales Rep
Washington, DC
Job Title: Credit Union Sales Rep Industry: Financial Services / Banking Location: Washington, DC Pay: $24.00 – $26.00 / per hour, depending on experience Assignment Type: Contract-to-Hire — approximately 4 months, with potential conversion to a perman...
Recommended
-
Call Center Representative
Virginia
Job Title: Call Center Representative Industry: Financial Services / Professional Services / Call Center Location (city, state): Alexandria, VA (Onsite) Assignment Type: Contract | Approximately 2-3 months Pay: $18.00 - $21.00 per hour, commensurate wi...
Recommended
-
Customer Service Associate
Oklahoma City, OK
Job Title: Customer Service Associate Location: Oklahoma City, OK Industry: Financial Services Pay: $17.50-$18.50/hour Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: Addison Group is partnering with our c...
Recommended
-
Bilingual Field Recruiter
Reston, VA
Job Title: Bilingual Field Recruiter Industry: Construction / Skilled Trades Location (city, state): Reston, VA Assignment Type: Full-Time, On-Site Pay: $25 - $28 / hr Work Schedule: 40 hours per week; flexible scheduling within established business ne...
Recommended
-
Member Data Verification Assistant
Arlington, VA
Job Title: Member Data Verification Assistant (Contract) Industry: Insurance / Financial Services Location (City, State): Arlington, VA (on a military base) Assignment Type: Contract (3–6 Months) Pay: $20 – $22 / per hour Work Schedule: Monday–Friday |...
Recommended
-
Teller Supervisor
Oklahoma City, OK
Job Title: Teller Supervisor Location: Oklahoma City, Oklahoma Industry: Banking / Financial Services Pay: $40,000 - $50,000 / Annually Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: Addison Group is part...
Recommended
-
Customer Service Representative
Austin, TX
Job Title: Customer Service Representative Industry: Customer Support / Call Center Location (City, State): Austin, TX (Onsite) Compensation: $18 – $20 per hour Benefits: This position is eligible for medical, dental, vision, and 401(k). Work Schedule:...
Recommended
-
Senior Backend Software Engineer
District of Columbia
Job Title: Senior Backend Software Engineer Location: Remote Employment Type: Contract Pay Rate: $65 - $70/ hour Benefits: This position is eligible for medical, dental, vision, and 401(k). The Role We are seeking a Senior Software Engineer to play a p...
Recommended
-
Bilingual (English-Spanish) Customer Service Specialist
McLean, VA
Job Title: Bilngual (English/Spanish) Customer Service Representative Industry: Consumer Services / Dispute Resolution Location (city, state): McLean, VA Assignment Type: Contract-to-Hire | Long-term contract assignment Pay: $25.00 – $26.00 / hour Work...
Recommended
-
Receptionist
Chicago, IL
Job Title: Receptionist Industry: Financial Services Location: Chicago, IL Assignment Type: Contract – Maternity Leave Coverage Pay: $30/hour Work Schedule: Monday–Friday, 8:00 AM–5:00 PM | 100% onsite | Benefits: This position is eligible for medical,...
Recommended
-
Mortgage Department Manager
tulsa, OK
Job Title: Mortgage Department Manager Location: Tulsa, OK Type of Employment: Direct Hire Compensation: $70k-80k Industry: Banking - Credit Union Benefits: Full Package Position Summary Addison Group is hiring on behalf of our client a Mortgage Manage...
Recommended
-
Landscape Account Manager
Hamilton Township, NJ
Job Title: Landscape Account Manager Location (city, state): Hamilton, NJ Industry: Landscaping / Commercial Services Pay: $60,000 - $70,000 About Our Client: Addison Group is hiring on behalf of our client, a leading commercial landscaping services co...
Recommended
-
Landscape Account Manager
Jacksonville, FL
Job Title: Landscape Account Manager Location (city, state): Jacksonville, FL Industry: Landscaping / Commercial Services Pay: $60,000 - $70,000 About Our Client: Addison Group is hiring on behalf of our client, a leading commercial landscaping service...
Recommended
-
Customer Experience Representative
Portland, TN
Job Title: Customer Experience Representative Industry: Manufacturing Location: Portland, TN Assignment Type: Direct Hire Pay: $18.00 - $19.00 / Per hour Work Schedule: Monday–Friday, 7-4p Benefits: This position is eligible for medical, dental, vision...
Recommended
-
Patient Access Specialist - Kentucky
Bardstown, KY
Position: Patient Access Specialist - Bardstown, KY Location: Onsite in Bardstown, KY Pay: $17 - $23 / Hour DOE Benefits: This position is eligible for medical, dental, vision, and 401(k) Hours: 3p-11:30p Rotating Days of week Job Description The Patie...
Recommended
-
Customer Service Manager
Irving, TX
Job Title: Customer Service Manager Location (City, State): Dallas, TX Work Schedule: M – F, 10:30 am – 7 pm Type of Employment: Direct Hire Compensation: $85,000 - $100,000 Industry: Professional Services Benefits: This position is eligible for a comp...
Recommended
-
Patient Access Specialist
Tacoma, WA
Position: Patient Access Specialist Location: Tacoma, WA - Onsite Pay: $17.00 - $23.00 / Per Hour Hours: M-F 9am-5:30pm Benefits: This position is eligible for medical, dental, vision, and 401(k) Job Description The Patient Access Specialist is respons...
Recommended
-
Landscape Account Manager
Southlake, TX
Job Title: Landscape Account Manager Location: Southlake, Texas Industry: Landscaping / Commercial Services Pay: $70,000 - $75,000 + bonus eligible About Our Client: A leading commercial landscaping services company that provides design, development, m...
Recommended
-
Landscape Account Manager
American Canyon, CA
Job Title: Landscape Account Manager Location: American Canyon, CA Industry: Landscaping / Commercial Services Pay: $80,000 - $85,000 + bonus eligible About Our Client: A leading commercial landscaping services company that provides design, development...
Recommended
-
Landscape Account Manager
Parker, CO
Job Title: Landscape Account Manager Location: Parker, CO Industry: Landscaping / Commercial Services Pay: $70,000 - $80,000 + bonus eligible About Our Client: A leading commercial landscaping services company that provides design, development, mainten...
Recommended
-
Front Desk Coordinator (M- F 10am-7pm)
San Antonio Metro Area, Texas
Job Title: Front Desk Coordinator Location: Converse, TX Work Schedule: M-F 10AM-7PM (training will be 8am-5pm for the first few weeks) Industry: Healthcare Pay: $19-22.50 / hour Benefits: This position is eligible for medical, dental, vision, and 401(...
Recommended
-
Bilingual (English-Spanish) Call Center Representative
Tysons, VA
Job Title: Bilingual (English/Spanish) Call Center Representative Industry: Call Center/Non-profit Location (city, state): Tysons, VA (Hybrid role after training) Assignment Type: Contract-to-Hire (long-term contract with potential for conversion) Pay:...
Recommended
-
Customer Service Representative
Palatine, IL
Job Title: Customer Service Representative Industry: Logistics Location (city, state): Palatine, IL Assignment Type: Contract-to-Hire Pay: $20–$21/hour (based on experience) Work Schedule: Shift 1: Monday, Tuesday, Wednesday & Friday, 11:30 AM–8:00 PM ...
Recommended
-
Customer Service Representative
Dallas Metro Area, Texas
Job Title: Customer Service Representative Location: Addison, TX (75001) 100% onsite Industry: Customer Service / Call Center Pay: $17.00 - $17.50 / Hourly Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: O...
Recommended
-
Inside Sales Representative
Frederick, MD
Job Title: Inside Sales Representative Industry: Financial Services / Insurance Location (City, State): Frederick, MD Assignment Type: Direct Hire Pay: $40,000 base salary + uncapped commission (OTE typically $70,000–$90,000) Work Schedule: Monday – Fr...
Recommended
-
Bilingual Customer Service Representative
Allentown, PA
Job Title: Bilingual Customer Service Representative Location: Allentown, PA Industry: Healthcare Pay: $17 - $19 / hour Benefits: This position is eligible for medical, dental, vision, and 401(k) benefits. About Our Client: Our client is a growing heal...
Recommended
-
Wholesale Account Executive
Scottsdale, AZ
Wholesale Account Executive Location (city, state): Scottsdale, AZ Compensation: $75000-$120,000 Industry: Financial Services / Residential Mortgage Lending Benefits: This position is eligible for Medical coverage through UnitedHealthcare and Kaiser De...
Recommended