Service Desk Analyst
Chicago, IL
Category: Information Technology
Reference ID: 10076921
Shortcut: http://addisongroup.gosnaphop.com/WrYIiY
Job Title: Service Desk Analyst I (2nd Shift)
Industry: Information Technology / Technical Support
Location (City, State): Chicago, IL (Remote with preference for local candidates)
Assignment Type: Long-Term Contract
Pay: $20 - 25 / hr
Work Schedule: Monday-Friday, 1:00 PM - 10:00 PM. Rotating weekend coverage approximately every 5 weeks (Saturday 8:00 AM - 5:00 PM and Sunday 11:00 AM - 8:00 PM).
Benefits: This position is eligible for medical, dental, vision, and 401(k).
About The Company:
Our client is a well-established organization supporting a large and diverse user base across multiple locations. Their technology team is committed to delivering exceptional customer support, maintaining reliable systems, and ensuring end users receive timely and effective technical assistance.
Job Description:
We are seeking a customer-focused Service Desk Analyst to join a growing IT support team. This role serves as the first point of contact for end users experiencing technical issues and is responsible for delivering exceptional support through phone, remote, and ticket-based channels.
The ideal candidate enjoys helping people, excels in a fast-paced environment, and possesses strong troubleshooting skills across Microsoft technologies and end-user support functions.
Key Responsibilities:
- Provide first-level technical support to employees and remote users through phone, email, chat, and ticketing systems.
- Troubleshoot and resolve issues related to Microsoft 365, Outlook, Windows operating systems, and end-user applications.
- Assist users with account management tasks including password resets, access requests, mailbox support, and permissions administration.
- Document, prioritize, and track incidents through a ticket management platform while ensuring timely resolution.
- Escalate complex technical issues to appropriate support teams when necessary.
- Support remote connectivity solutions including VPN access and related authentication issues.
- Assist with hardware troubleshooting for laptops, desktops, printers, monitors, headsets, and mobile devices.
- Provide support for virtual meetings, collaboration platforms, and video conferencing technologies.
- Prepare and deploy equipment for new hires, replacements, and technology refresh initiatives.
- Deliver a high level of customer service while maintaining professionalism and responsiveness.
- Contribute to knowledge base documentation and support process improvements.
Qualifications:
- Experience providing phone-based technical support in a help desk or service desk environment.
- Strong knowledge of Microsoft 365 applications and services.
- Experience supporting Microsoft Exchange and Outlook environments.
- Familiarity with Active Directory user administration and account management.
- Experience utilizing ticketing systems such as ServiceNow or similar platforms.
- Working knowledge of Windows operating systems and desktop troubleshooting.
- Excellent verbal communication and customer service skills.
- Strong organizational skills with the ability to manage multiple priorities.
- Experience supporting remote users and troubleshooting connectivity issues preferred.
Additional Details:
- Immediate hiring need with a streamlined interview process.
- Team-oriented environment supporting users across multiple locations.
- Primarily focused on phone-based support and ticket resolution.
- Remote opportunity with preference for candidates located in the Chicago area.
- Background check required prior to employment.
- One interview with leadership followed by a hiring decision.
Perks:
- Long-term contract opportunity with potential for extension.
- Fully remote work environment.
- Collaborative and supportive team culture.
- Exposure to a wide range of end-user technologies and enterprise systems.
- Opportunity to build experience with Microsoft technologies and service desk operations.
- Stable schedule with clearly defined support responsibilities.
| Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request. |
-
Senior Support Engineer
Chicago Metro Area, Illinois
Job Title: Senior Support Engineer Industry: Information Technology / Professional Services Location (City, State): Chicago, IL Assignment Type: Direct Hire Pay: $75,000 - $90,000 annually Work Schedule: Monday - Friday, 8:00 AM - 5:00 PM (occasional a...
Recommended
-
Senior Technician, End User Support
Chicago, IL
Role Overview: The Senior End User Support Technician acts as the primary technical lead and highest escalation point for the deskside support team. While mid-level technicians focus on resolving Tier 2 issues, the Senior Technician manages complex inf...
Recommended
-
Event Coordinator
Chicago, IL
Job Title: Event Coordinator Location: Hybrid – Downtown Chicago (Tuesday, Wednesday, Thursday in-office; Monday and Friday remote) Industry: Association Management Compensation: $56,000 – $60,000 annually, plus eligibility for an annual discretionary ...
Recommended
-
Receptionist
South Chicago, IL
Job Title: Receptionist Location (city, state): Chatham (Chicago), IL Industry: Healthcare Pay: $18 – $22 / hour Benefits: This position is eligible for medical, dental, vision, and 401(k) benefits About Our Client: Addison Group is partnering with a h...
Recommended
-
Risk & Compliance Associate
Chicago, IL
Job Title: Risk & Compliance Associate Location: Chicago, IL Industry: Management Consulting Compensation: $50 – $60 / hour (Contract) Work Schedule: Monday–Friday, 8:00 AM–5:00 PM - HYBRID Benefits: This position is eligible for medical, dental, visio...
Recommended
-
Assistant Office Manager
Chicago, IL
Job Title: Assistant Office Manager Location: Chicago, IL Industry: Legal Services Compensation: $70,000–$85,000 annually Work Schedule: Monday–Friday, 9:00 AM–5:00 PM, fully onsite Benefits: This position is eligible for medical, dental, vision, life ...
Recommended
-
Technology Support Analyst II
Burlington-South Burlington Metro Area, Vermont
Role: Technology Support Analyst II Location: Burlington, VT Pay Rate Range: $62,400–$68,400/year Benefits: This position is eligible for medical, dental, vision and 401(k) Are you looking for a growth opportunity for a reputable company with a positiv...
Recommended
-
Technology Support Analyst II
Albany Metro Area, New York
Role: Technology Support Analyst II Location: Albany, NY Pay Rate Range: $62,400–$68,400/year Internal Job ID: 10076114 Are you looking for a growth opportunity for a reputable company with a positive work environment? Our client is looking for a Techn...
Recommended
-
Java Developer
Chicago, IL
Job Title: Java Developer Industry: Information Technology / Software Development Location (City, State): Chicago, IL Assignment Type: 6+ Month Contract Pay: $50/hr-$55/hr Work Schedule: Hybrid Schedule – Onsite Tuesday, Wednesday, and Thursday Benefit...
Recommended
-
Floating Legal Assistant
Chicago, IL
Job Title: Floating Legal Assistant Location: Chicago, IL Industry: Legal Services Compensation: $65,000 - $80,000 annually, plus discretionary year-end bonus Work Schedule: 100% Onsite, 9:00 AM – 5:00 PM Benefits: This position is eligible for medical...
Recommended
-
IT Support Technician
Two Harbors, MN
Job Title: End User Support Technician Location (city, state): Two Harbors, MN (onsite 5 days per week) Compensation: $30/hr Benefits: This position is eligible for medical, dental, vision, and 401(k). Job Description: We are seeking an End User Suppor...
Recommended
-
IT Systems Support Technician
Oklahoma City, OK
Job Title: IT Systems Support Technician Location: Oklahoma City, OK (Onsite with local travel) Pay Range: $50,000 - 65,000 / year depending on experience Benefits: The position is eligible for medical, dental, vision, and 401(k). **Onsite requirement ...
Recommended
-
Medical Cash Poster
Chicago, IL
Job Title: Cash Application Specialist Industry: Healthcare Revenue Cycle Location: Chicago, IL Assignment Type: Contract (with potential for hire) Pay: $20–$25/hour Work Schedule: Monday–Friday, 8:00 AM – 4:30 PM (CST) Benefits: This position is eligi...
Recommended
-
Desktop Engineer
Houston, TX
Role: Desktop Engineer Location: Houston, TX Pay Range: $120,000 - $130,000 / year Benefits: This position is eligible for medical, dental, vision and 401(k). About the Role We are seeking an experienced Desktop Engineer to support and enhance enterpri...
Recommended
-
IT Support Technician
Oklahoma City, OK
Role: IT Support Technician Location: Oklahoma City, OK (On-site) Salary Range: $45,000 - $65,000 annually depending on experience Benefits: The position is eligible for medical, dental, vision, and 401(k). **Must be authorized to work in the United ...
Recommended
-
Cloud Security Engineer
Chicago
Position Title: Cloud Security Engineer Remote/Onsite :100% Remote Required Tech/Experience (Manager won’t consider candidates without the following): Hands-on experience with AWS security tools (GuardDuty, CloudTrail, SecurityHub, etc.) Strong experie...
Recommended
-
Billing Clerk
Chicago, IL
Job Title: Billing Clerk Compensation: $23- $25 / Hour Benefits: This position is eligible for medical, dental Position Summary: We are seeking a detail-oriented and adaptable Accounts Payable / Billing Specialist to join our fast-paced office environm...
Recommended
-
Benefits Specialist
Chicago, IL
Job Title: Benefits Specialist Location: Chicago, IL Industry: Education Compensation: $26.00 - $38.00 / hour Work Schedule: Hybrid Schedule – 2 Days Onsite / 3 Days Remote Benefits: This position is eligible for medical, dental, vision, and 401(k) ben...
Recommended
-
Litigation Paralegal – Personal Injury
Chicago, IL
Job Title: Litigation Paralegal – Personal Injury Location: Chicago, IL Industry: Legal Services Pay: $60,000-$75,000 (based on experience) Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: Addison Group is ...
Recommended
-
Office Coordinator - Bilingual
Chicago, IL
Job Title: Office Coordinator - Bilingual Location: Chicago, IL – Near Midway Industry: Manufacturing Compensation: $45,000–$60,000 annually Work Schedule: 100% onsite | Monday–Thursday: 9-hour workdays | Friday: 4-hour workday Benefits: This position ...
Recommended
-
ED Registration Specialist
Chicago, IL
Job Title: ED Registration Specialist (Second Shift) Industry: Healthcare Location: Chicago, IL Assignment Type: Contract (Open-Ended) Pay: $19–$21/hour (up to $22/hour based on experience) Work Schedule: Monday–Friday, 3:00 PM – 11:30 PM (rotating Tue...
Recommended
-
Sr. Data Scientist
Chicago, IL
Position Title: Senior Data Scientist Remote/Onsite : Remote Contract Pay: $85/hr - $100/hr Job Description: The Senior Data Scientist will design and implement AI, Machine Learning, and Operations Research models that transform business objectives int...
Recommended
-
PART TIME Admin Assistant
Chicago, IL
Job Title: Administrative Assistant (Part-Time) Location (city, state): Rosemont, IL (Hybrid – 3 days onsite Mon–Wed) Industry: Nonprofit Pay: $22–$24/hr (based on experience) Benefits: This position is eligible for medical, dental, vision, and 401(k)....
Recommended
-
Property Accountant
Chicago, IL
Job Title: Senior Property Accountant Industry: Real Estate / Property Management Location (City, State): Chicago, IL Compensation: $40 - $45 / hour Benefits: This position is eligible for medical, dental, vision, and 401(k) benefits. Work Schedule: 40...
Recommended
-
Facilities Coordinator
Chicago Metro Area, Illinois
Job Title: Facilities Coordinator Location: Chicago, IL Industry: Professional Services Compensation: $20.00 – $22.50 / Hourly Work Schedule: Monday–Friday, 8:00am–5:00pm (100% on-site) Benefits: This position is eligible for medical, dental, vision, a...
Recommended
-
Full Stack Product Engineer
Chicago, IL
Position Title: Full Stack Product Engineer Remote/Onsite: Onsite 2-3 days per week in Chicago Pay: $60/hr - 65/hr Required Tech/Experience (Manager won’t consider candidates without the following): React Node Java CSS Preferred Tech/Experience (Not re...
Recommended
-
Inpatient Medical Coder
Chicago Metro Area, Illinois
Job Title: Inpatient Medical Coder Location (City, State): Remote (U.S.) Industry: Healthcare / Health Information Management Pay: $30 - $40/hr Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client Our client is ...
Recommended
-
IT Support Specialist
Oklahoma City, OK
Job Title: IT Support Specialist Location: Oklahoma City, OK (Onsite with local travel) Pay Range: $50,000 - 65,000 / year depending on experience Benefits: The position is eligible for medical, dental, vision, and 401(k). **Onsite requirement - Must b...
Recommended
-
Business Support Analyst
Anywhere
Job Title: Business Support Analyst Industry: Technology / Infrastructure / Enterprise Applications Location (city, state): Remote Assignment Type: 12-Month Contract Pay: $30–$60/hour Work Schedule: Monday–Friday | Standard Business Hours Benefits: Thi...
Recommended
-
Administrative Coordinator
Chicago Metro Area, Illinois
Job Title: Administrative Coordinator Location: Chicago, IL Industry: Real Estate Investment Compensation: $65,000 - $80,000 annually, plus potential bonus Work Schedule: Monday- Friday 100% in office Benefits: This position is eligible for medical, de...
Recommended