Service Desk Technician
Houston, TX
Category: Information Technology
Reference ID: 10070186
Shortcut: http://addisongroup.gosnaphop.com/CxUEyq
Role: Service Desk Technician
Location: Houston, TX
Pay Range: $65000- $73000 / year
Benefits: This position is eligible for medical, dental, vision and 401(k).
About the Opportunity
The Service Desk Technician provides intermediate-level technical support across a range of end-user technologies, with a focus on collaboration tools, meeting space systems, and digital display platforms. This role supports employees through a mix of in-person and remote channels, helping ensure reliable day-to-day technology operations.
This position operates as a mid-level escalation point, handling more complex issues and partnering with senior technical teams when needed.
QUALIFICATIONS AND EXPERIENCE
- Experience in technical support, service desk, or desktop support environments
- Experience supporting collaboration and audio/visual technologies in a professional setting
- Familiarity with modern workplace tools, operating systems, and productivity platforms
- Basic knowledge of user account administration and access management
- Experience working within a ticketing or service management system
- Strong problem-solving skills and ability to manage multiple priorities
- Effective communication skills, both written and verbal
- Customer-focused mindset with the ability to support a wide range of users
TYPICAL DUTIES AND RESPONSIBILITIES
- Provide technical support through a variety of channels including in-person, remote, and digital communication tools
- Troubleshoot issues related to collaboration tools, meeting room technology, and user devices
- Support and maintain shared meeting spaces, ensuring technology is functional and ready for use
- Assist with digital display systems, including basic troubleshooting and coordination of updates
- Escalate complex or unresolved issues to appropriate technical teams
- Configure, deploy, and maintain end-user hardware such as laptops and desktops
- Accurately document incidents, requests, and resolutions in the service management system
- Track issues through completion while meeting established service expectations
- Perform basic hardware diagnostics and coordinate replacements when necessary
- Maintain accurate inventory and support records
- Collaborate with cross-functional teams to resolve technical issues
- Contribute to internal documentation and knowledge resources
- Participate in support coverage as needed, including occasional off-hours support
- Perform additional responsibilities as assigned
| Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request. |
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