Credit & Collections Analyst
Charlotte-Gastonia-Rock Hill Metro Area, North Carolina
Category: Finance and Accounting
Reference ID: 10069790
Shortcut: http://addisongroup.gosnaphop.com/YguTvu
Job Title: Credit & Collections Analyst (Contract-to-Hire)
Location (city, state): Charlotte, NC (On-site)
Pay: $23–$26/hr
Benefits: This job is eligible for medical, dental, vision, and 401(k).
Job Description:
This role is focused on managing a dedicated portfolio of business-to-business customer accounts with an emphasis on collections activity and account resolution. The ideal candidate is comfortable making outbound calls daily, managing aging receivables, and maintaining strong follow-up discipline on overdue accounts. This position plays a key role in reducing outstanding balances and supporting overall cash flow improvement initiatives.
Key Responsibilities:
- Manage and monitor a portfolio of customer accounts, focusing on outstanding balances and collections activity
- Conduct regular outbound calls and email outreach to follow up on past-due invoices and ensure timely payment
- Analyze overdue accounts to identify root causes of non-payment and escalate issues when needed
- Work to reduce DSO by supporting timely resolution of outstanding receivables
- Maintain detailed and accurate documentation of collection efforts and customer interactions in the system of record
- Distribute monthly account statements to assigned customers
- Review orders placed on credit hold and assess associated risk factors
- Evaluate customer payment behavior to support credit limit decisions and hold releases
- Collaborate with internal teams such as sales, billing, and cash application to resolve disputes or deductions
- Set up structured payment arrangements for delinquent accounts in accordance with company guidelines
- Process credit card payments when applicable
- Build and maintain professional relationships with external customers while ensuring firm but respectful collections practices
Qualifications:
- 2–3+ years of B2B collections experience required
- Background managing a personal AR portfolio strongly preferred
- Experience working with aged receivables (90+ days)
- Proficiency in Microsoft Excel and general Microsoft Office tools
- Experience with ERP or accounting systems preferred (Prophet 21 experience a plus)
- Bachelor’s degree in Business, Finance, or related field preferred but not required
Additional Details:
- Full-time, on-site role (5 days per week) in a structured office environment
- Role reports into leadership within the AR/collections function
- High-volume portfolio management with multiple accounts requiring consistent follow-up
- Strong emphasis on organization, prioritization, and daily call activity
Perks:
- Stable contract-to-hire opportunity with long-term potential
- Supportive, team-driven office culture
- Weekly office perks and employee engagement activities
- Exposure to a large, multi-brand organization with opportunities to grow within shared services
- Hands-on experience managing complex B2B accounts and impacting cash flow performance
| Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request. |
IND 002-004
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