Tier 1 Helpdesk Support

New York, NY


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Type: Direct-Hire

Category: Information Technology

Reference ID: 10064220

Shortcut: http://addisongroup.gosnaphop.com/M0D6Tm


Position: Tier 1 Helpdesk Support

Location: New York, NY

Salary: $60,000 - $70,000 / year

Work Auth: US Citizen (no sponsorship)

Benefits: This position is eligible for medical, dental, vision, and 401(k)


Job Description:

We are looking for a Helpdesk Analyst for our Information Technology team. We are seeking a top-performing and highly motivated individual who is team oriented and can easily adapt to a fast-paced environment. Tier I support is the first tier of support and is provided by helpdesk personnel with a lower level of experience and handles more common incidents.


This role is based out of the New York office.

  • Bachelor’s degree in Information Technology, Computer Science, or related field preferred
  • 2+ years of IT and desktop support experience
  • Experience working with Office 365
  • Experience supporting Windows, IOS, and Android devices
  • Working knowledge of Active Directory
  • Ability to troubleshoot, diagnose and repair basic hardware and software issues
  • Ability to follow standard IT procedures, including escalation of issues when necessary
  • Ability to work both independently and collaboratively as a team
  • High level verbal and written communication skills, including the ability to explain technical concepts to non-technical audiences
  • Basic understanding of networking and security principles

Job Responsibilities

  • Basic troubleshooting of user issues/tickets
  • Creation/Elevation of tickets for TII Support
  • Solving common problems such as username and passwords issues, menu navigation, verification of hardware and software, installation issues, and setup
  • Creating documentation
  • Collecting user requests and data
  • Carrying out of processes, like onboarding, using established procedures


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