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Bilingual Customer Service Representative
,
Category: Administrative
Reference ID: 10018581
Shortcut: http://addisongroup.gosnaphop.com/jglT7P
Addison Group's client is searching for a bilingual (English/Spanish) Customer Service Representative for their Mclean, VA office. This role is a temp-to-perm and requires 4+ years of recent experience. This position is in-office to start with hybrid flexibility once trained. This role pays $23/hr initially and converts at the 52-55K range. Apply here to learn more!
Customer Service Responsibilities list:
- Manage large amounts of incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements and skills
- Proven customer support experience or experience as a Client Service RepresentativeTrack record of over-achieving quota
Equal employment opportunities (EEO) to all employees and applicants for employment without
regard to race, color, religion, gender, sexual orientation, national origin, age, disability,
genetic information, marital status, amnesty, or status as a covered veteran in
accordance with applicable federal, state and local laws. Addison Group complies with
applicable state and local laws governing non-discrimination in employment in every
location in which the company has facilities. Reasonable accommodation is available for
qualified individuals with disabilities, upon request.
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