Technical Service Representative
Buffalo Grove, IL
Category: Administrative
Reference ID: 10084520
Shortcut: http://addisongroup.gosnaphop.com/AVvWbt
Job Title: Technical Service Representative I (2 Openings)
Industry: Telecommunications
Location (city, state): Buffalo Grove, IL
Assignment Type: Contract-to-Hire
Pay: $18 – $20 per hour
Work Schedule: Monday–Friday, 9:00 AM–5:00 PM during the initial 3–4 weeks of fully onsite training. Following training, employees may transition to a hybrid schedule with 3 days onsite, based on performance.
Available shifts after training:
- Shift 1: Wednesday – Saturday, 9:30 AM – 8:00 PM
- Shift 2: Monday, Tuesday, Thursday, and Friday, 10:30 AM – 9:00 PM
Benefits: This position is eligible for medical, dental, vision, and 401(k).
About The Company:
A well-established telecommunications services provider is seeking two Technical Service Representatives to join its customer support team. The organization partners with major retailers to deliver voice, point-of-sale (POS), and data communication solutions. This is an excellent opportunity to develop technical skills while working in a collaborative and customer-focused environment.
Job Description:
The Technical Service Representative will serve as a primary point of contact for customers and field technicians experiencing telecommunications or equipment-related issues. This individual will respond to service requests, provide basic troubleshooting assistance, manage service tickets, and coordinate work orders and equipment shipments. The ideal candidate has a strong customer service background, enjoys problem-solving, and has an interest in technology.
Key Responsibilities:
- Handle incoming customer and technician inquiries, averaging approximately 60 calls per day
- Provide first-level technical assistance by identifying issues and walking customers through basic troubleshooting steps
- Create, update, and monitor service tickets to ensure requests are addressed promptly
- Coordinate service orders and monitor progress through completion
- Assess incoming requests and determine appropriate response times and service priorities
- Process work orders while maintaining established customer service standards
- Coordinate equipment requests and replacement part shipments
- Track deliveries and provide customers with shipment updates
- Escalate complex technical concerns and recurring service issues to the appropriate support team
- Communicate professionally with customers, technicians, and outside contractors
- Assist with training and onboarding new team members when needed
Qualifications:
- High school diploma or equivalent required
- Previous customer service, call center, help desk, or ticket management experience preferred
- Retail experience with telecommunications or technology products is also highly valued
- Telecommunications industry experience is a plus
- General familiarity with computers, mobile devices, POS systems, and other technology products
- Working knowledge of Microsoft Office
- Strong analytical and problem-solving abilities
- Excellent verbal communication and customer service skills
- Ability to manage multiple requests in a fast-paced environment
- Comfortable delivering high-quality customer support over the phone
- Upon a conditional offer of employment, the position requires a background check and drug screening.
Perks:
- Hybrid schedule potential after training
- Potential career growth into advanced technical support and other departments
- Pay increase potential after one year
- Medical, dental, and vision benefits
- Tuition and fitness reimbursement
- Up to 16 days of PTO, plus birthday off and floating holiday
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
-
Project Assistant
Buffalo Grove, IL
Job Title: Project Assistant Industry: Telecommunications Location (city, state): Buffalo Grove, IL Assignment Type: Temp-to-Hire with potential for Direct Hire for highly qualified candidates Pay: $18.00 – $20.00 per hour, with overtime opportunities ...
Recommended
-
Dispatcher
Buffalo Grove, IL
Job Title: Dispatcher Industry: Telecommunications Location (city, state): Buffalo Grove, IL Assignment Type: Contract-to-Hire Pay: $19/hour Work Schedule: Tuesday–Friday, 11:00 AM–7:30 PM and Saturday, 9:30 AM–6:00 PM Benefits: This position is eligib...
Recommended
-
Bilingual Receptionist
Bailey's Crossroads, VA
Job Title: Bilingual Receptionist Industry: Legal Location (city, state): Falls Church, VA Assignment Type: Contract-to-Hire (CTH) Pay: $20 – $25 / hour ($47,500 – $55,000 annually) Work Schedule: Full-time, fully onsite. Monday–Thursday, 9:00 AM–6:00 ...
Recommended
-
Customer Service Agent
Palatine, IL
Job Title: Customer Service Agent I Industry: Logistics / Transportation Location (city, state): Palatine, IL Assignment Type: Contract-to-Hire Pay: $20 – $21 / hour (based on experience) Work Schedule: 9:30 AM – 6:30 PM 10:30 AM – 7:30 PM 11:30 AM – 8...
Recommended
-
Bilingual (English-Spanish) Customer Service Specialist
McLean, VA
Job Title: Bilngual (English/Spanish) Customer Service Representative Industry: Consumer Services / Dispute Resolution Location (city, state): McLean, VA Assignment Type: Contract-to-Hire | Long-term contract assignment Pay: $25.00 – $26.00 / hour Work...
Recommended
-
Customer Service Agent
Hillsboro, OR
Job Title: Customer Service Agent Location: Hillsboro, OR. Monday – Friday, 7:30 am – 3:30 pm Industry: Transportation and Logistics Pay: $24 - 26 an hour Benefits: This position is eligible for Medical , Vision, Dental, and 401k. Summary: The CSR is r...
Recommended
-
Bilingual Dispute Resolution Specialist
McLean, VA
Job Title: Bilingual Dispute Resolution Specialist (Call Center Specialist) Industry: Nonprofit / Consumer Services / Dispute Resolution Location: McLean, VA Assignment Type: Contract-to-Hire | Long-term contract with potential for permanent conversion...
Recommended
-
Administrative Assistant
Dallas Metro Area, Texas
Job Title: Administrative Assistant Location: Dallas, TX Work Schedule: Monday – Friday, 8:00 AM – 5:00 PM Type of Employment: 6-Month Contract Compensation: $22.00 - $24.00 / Hourly Industry: Administrative Support Benefits: This position may be eligi...
Recommended
-
Senior Air Import Agent
DFW Airport, TX
Job Title: Senior Air Import Agent Location: Irving, TX Work Schedule: Monday–Friday, 9:00 AM–6:00 PM; occasional rotating Sunday morning shift Type of Employment: Contract-to-Hire Compensation: $30.00 – $32.00 / Per hour Industry: Transportation & Log...
Recommended
-
HR Coordinator
Washington, DC
Job Title: HR Coordinator Industry: Nonprofit / Professional Association Location (city, state): Washington, DC Assignment Type: Contract 3 – 6 months, with potential for extension Pay: $25 – $30 per hour (depending on experience) Work Schedule: Monday...
Recommended
-
Receptionist
Philadelphia, PA
Position Title: Receptionist Location: Philadelphia, PA Assignment Type: Contract – Full-Time Compensation: $20/hour Work Schedule: 8:00 AM – 4:00 PM or 9:00 AM – 3:00 PM (based on coverage needs) On-Site or Hybrid: Fully On-Site Benefits: This positio...
Recommended
-
Logistics Coordinator
Bethlehem, PA
Job Title: Logistics Coordinator Location: Bethlehem, PA Job Type: Contract-to-Hire Compensation: $19-20/hr Benefits: Medical, Dental, Vision, 401k Our client is a well-established logistics and transportation company operating at a regional distributi...
Recommended
-
Logistics Coordinator
Bethlehem, PA
Job Title: Logistics Coordinator Location: Bethlehem, PA Job Type: Contract-to-Hire Compensation: $19-20/hr Benefits: Medical, Dental, Vision, 401k Our client is a well-established logistics and transportation company operating at a regional distributi...
Recommended
-
HR Assistant
Chicago, IL
Job Title: HR Assistant Industry: Logistics Location (city, state): Chicago, IL Assignment Type: Contract-to-Hire Pay: $35 - $36 / hour Work Schedule: Monday – Friday, 9:00 AM – 5:00 PM. One remote day per week available after training. Benefits: This ...
Recommended
-
Branch Administrative Assistant
Hoffman Estates, IL
Job Title: Branch Administrative Assistant Industry: Environmental Services Location (city, state): Hoffman Estates, IL Assignment Type: Direct Hire Pay: $21- $24/hr (based on experience!!) Work Schedule: Opening 1: Monday–Friday, 7:00 AM–3:30 PM Openi...
Recommended
-
Customer Service Representative
Tampa Metro Area, Florida
Job Title: Customer Service Representative Industry: Customer Service / Professional Services Location (City, State): Tampa, FL Assignment Type: Full-Time Pay: $50,000 - 60,000 / year Work Schedule: Monday – Friday | 40 hours per week Benefits:This pos...
Recommended
-
Assistant Commercial Property Manager
Ashburn, VA
Job Title: Assistant Property Manager (Commercial Real Estate) Industry: Commercial Real Estate / Property Management Location (City, State): Ashburn, VA Assignment Type: Long-Term Contract with Potential for Permanent Employment Pay: $30.00–$32.00 per...
Recommended
-
Legal Coordinator
Illinois
Job Title: Legal Coordinator Industry: Legal Location: Chicago, IL (Downtown) Assignment Type: Contract (3–6 Months) Pay: $35–$40 per hour Work Schedule: Monday – Friday, 9:00 AM – 5:00 PM | 35 hours per week | Hybrid (3 days onsite, 2 days remote) Ben...
Recommended
-
Bilingual Human Resources Assistant
Montgomery Village, MD
Job Title: Bilingual HR Assistant Industry: Nonprofit Location (city, state): Montgomery Village, MD / Bethesda, MD (Must be commutable to both) Assignment Type: Contract-to-Hire Pay: $20-25/hour (depending on experience) Work Schedule: Monday – Friday...
Recommended
-
Inside Sales Representative
Frederick, MD
Job Title: Inside Sales Representative Industry: Financial Services / Insurance Location: Frederick, MD Assignment Type: Direct Hire Pay: $40,000 / Annually + uncapped commission (OTE typically $70,000–$90,000) Work Schedule: Monday – Friday, 8:30 AM –...
Recommended
-
Customer Service Representative
Tampa, FL
Job Title: Customer Service Representative Industry: Customer Service / Distribution Location (City, State): Tampa, FL Assignment Type: Contract-to-Hire Pay: $17.00 to $23.00 per hour Work Schedule: Monday – Friday | Full-Time Benefits: This position i...
Recommended
-
HIM Tech
Naperville, IL
Job Title: HIM Technician Industry: Healthcare Location (city, state): Arlington Heights, IL Assignment Type: Indefinite Contract Pay: $18.00 – $21.00 / hour, based on experience Work Schedule: Monday–Friday. Flexible start times of 7:00 AM, 7:30 AM, 8...
Recommended
-
Scheduling Administrator
Fairfax, VA
Job Title: Scheduling Administrative Coordinator Industry: Engineering & Environmental Consulting Location: Fairfax, VA Assignment Type: Contract-to-Hire (C2H) Pay: $15 – $17 / Hour Work Schedule: Monday–Friday, 8:00 AM–5:00 PM (40 hours/week) Benefits...
Recommended
-
Medicaid Enrollment Representative
Tulsa Metro Area, Oklahoma
Job Title: Medicaid Enrollment Representative Location: Tulsa, OK Industry: Healthcare Pay: $18.00 / Per Hour Job Type: Contract Benefits: This position is eligible for medical, dental, vision, life insurance and 401k. About Our Client: Addison Group i...
Recommended
-
Property Management Coordinator
Reston, VA
Role: Property Management Coordinator Industry: Commercial Real Estate / Property Management Location: Reston, VA Assignment Type: Long-term contract, open-ended, with potential for permanent placement Pay: $27.00 – $29.00 / per hour (depending on expe...
Recommended
-
Customer Service Representative
Nashville, TN
Customer Service Representative Job Title: Customer Service Representative Location: Nashville, TN Compensation: $19–$21/hour Employment Type: Contract-to-Hire Benefits: This position is eligible for medical, dental, vision, and 401(k). Qualifications ...
Recommended
-
Benefits Administrator
Chevy Chase, MD
Job Title: Benefits Administrator (Temporary) Industry: Healthcare / Human Services Location (city, state): Chevy Chase, MD Assignment Type: Contract, full-time, approx. 6 months, hybrid Pay: $28 - $30 / hour Work Schedule: Monday through Friday, 9:00 ...
Recommended
-
Desktop Support Technician
Oklahoma
Role: Tier 2 Support Technician Position Type: Contract to Hire Location: Oklahoma City Pay Rate Range: $25.00 - $34.00/hour Benefits: You are eligible for medical, dental, vision insurance benefits, 401K Are you looking for a growth opportunity for a ...
Recommended
-
Membership Assistant
District of Columbia
Job Title: Membership Assistant Industry: Nonprofit Association Location: Washington, DC (Fully In Office) Assignment Type: Contract | 2–3 Months Pay: $21-24 / Hour (depending on experience) Work Schedule: Monday – Friday | 9:00 AM – 5:00 PM Benefits: ...
Recommended
-
Corporate Paralegal – Estates & Trusts
Tempe, AZ
Job Title: Corporate Paralegal – Estates & Trusts Location (city, state): Phoenix, AZ Compensation: $55,000 – $60,000 base salary (minimal flexibility) + quarterly performance bonuses (total comp $71,000 – $88,000) Industry: Financial Services / Legal ...
Recommended