We are Here for YOU!
Looking for a trusted partner dedicated to driving results, or more insight into what Addison Group brands can provide? You have come to the right place.
No matter the need, our brands have a solution, no matter the project size, we are dedicated to your success.
Need Verification of Employment or References?
Contact Center Specialist
Charlotte, NC
Category: Administrative
Reference ID: 10019596
Shortcut: http://addisongroup.gosnaphop.com/JoiyOJ
Role: Call or Contact Center Specialist
Location: Charlotte, NC
Type: Contract/Contract to Hire
Overview:
We are seeking a driven and customer-focused Call/Contact Center Specialist to join our team in a contract (with the potential to transition to hire) role. You will be the voice of our company, providing exceptional customer service through various communication channels, including phone, email, and chat. This role is ideal for individuals who thrive in a fast-paced environment and enjoy building positive relationships with customers.
Responsibilities:
· Respond to incoming calls, emails, and chats from customers in a timely and courteous manner.
· Listen attentively to customer inquiries, concerns, and feedback.
· Provide accurate and helpful information about our products, services, and policies.
· Resolve customer issues efficiently and effectively, following established procedures.
· Upsell and cross-sell products and services when appropriate.
· Document all customer interactions accurately and concisely in our CRM system.
· Maintain a positive and professional demeanor at all times.
· Adhere to all company policies and procedures.
Requirements:
· High school diploma or equivalent.
· Excellent verbal and written communication skills.
· Strong active listening and problem-solving skills.
· Ability to work independently and as part of a team.
· Proficient in Microsoft Office Suite, including Word and Excel.
· Prior call center experience a plus.
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
-
Call Contact Center Specialist
Raleigh, NC
Role: Call Contact Center Specialist Location: Raleigh, NC Type: Contract to Hire Overview: We are seeking a motivated and results-oriented Call/Contact Center Specialist to join our team in a contract-to-hire role. You will play a key role in providin...
Recommended
-
Human Resource Specialist
Charlotte, NC
Role: Human Resource Specialist Location: Charlotte, NC Type: Contract/ Contract to Hire Overview: We are seeking a resourceful and detail-oriented HR Specialist to join our team in a contract (with the potential to transition to hire) role. You will p...
Recommended
-
Benefits Administrator
Charlotte, NC
Role: Benefits Administrator Location: Charlotte, NC Type: Contract to Hire Overview: We are seeking a highly experienced and detail-oriented Benefits Administrator to join our team in a contract-to-hire role. You will play a pivotal role in ensuring t...
Recommended
-
Executive Assistant
Charlotte, NC
Role: Executive Assistant Location: Raleigh, NC Type: Contract to Hire Overview: We are seeking a highly experienced and organized Executive Assistant to join our team in a contract-to-hire role. You will provide confidential and proactive support to m...
Recommended
-
Human Resource Coordinator (Construction or Manufacturing)
Charlotte, NC
Role: Human Resource Coordinator Location: Charlotte, NC Type: Contract to Hire Overview: We are seeking a highly motivated and bilingual Human Resources Coordinator to join our team in a contract-to-hire role. You will play a key role supporting our c...
Recommended
-
Construction Office Manager
Charlotte, NC
Role: Construction Office Manager Location: Charlotte, NC Type: Contract to Hire Overview: We are seeking a highly experienced and organized Office Manager to join our dynamic team in the construction industry. You will play a pivotal role in ensuring ...
Recommended
-
HR Generalist
Charlotte, NC
Role: HR Generalist Location: Charlotte, NC (onsite) Pay: $55-$65k/Yearly Type: Direct Hire Overview: As an HR Generalist with Payroll Experience you will play a vital role in ensuring the smooth and efficient operation of our HR. Providing HR best pra...
Recommended
-
Administrative - Office Assistant
Charlotte, NC
Role: Administrative/Office Assistant Location: Charlotte, NC Type: Contract to Hire Overview: We are seeking a highly motivated and organized Administrative/Office Assistant to join our dynamic team. You will play a vital role in supporting our daily ...
Recommended
-
Litigation Paralegal
Charlotte, NC
Role: Litigation Paralegal Location: Greensboro, NC Type: Contract/Contact to Hire Overview: We are seeking a highly motivated and organized Litigation Paralegal to join our growing team. In this role, you will work closely with attorneys to provide co...
Recommended
-
Human Resources Generalist (Payroll Backup)
Charlotte, NC
Role: Human Resources Generalist Location: Charlotte, NC Type: Contract to Hire Overview: We are seeking a highly experienced and versatile HR Generalist to join our team in a contract-to-hire role. You will play a key role in providing comprehensive H...
Recommended
-
Litigation Paralegal
Charlotte, NC
Role: Litigation Paralegal Location: Charlotte, NC Type: Contract to Hire Overview: We are seeking a highly motivated and detail-oriented Litigation Paralegal to join our dynamic legal team. This is a challenging and rewarding opportunity for a skilled...
Recommended
-
Estate Paralegal
Winston Salem, NC
Role: Estate Administration/Probate Paralegal Pay: $55k-$65k Location: Winston-Salem, NC (Onsite) Type: Direct Hire Overview: We are currently seeking a qualified candidate to join our team as an Estate Planning Paralegal. This position is within our e...
Recommended
-
HR Coordinator
Raleigh, NC
Role: HR Coordinator Location: Raleigh, NC (On-site) Pay: $26-$31/hour - can convert up to $65k Type: Contract to Hire Overview: The Human Recourses Coordinator, with limited supervision, is responsible for the successful coordination of personnel prac...
Recommended
-
Litigation Paralegal
Raleigh, NC
Role: Bilingual Litigation Paralegal Location: Raleigh, NC Type: Contract to Hire Overview: We are seeking a highly experienced and detail-oriented Litigation Paralegal to join our team in a contract-to-hire role. This is a demanding and rewarding oppo...
Recommended
-
Billing Specialist
Charlotte, NC
Role: Billing Specialist Location: Charlotte, NC Pay: $24 - $26 / hour Industry: Healthcare Services Responsibilities: Processes, prints and/or emails resident’s monthly billing statements Creates and maintains permanent Resident Files and Accounts Rec...
Recommended