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Customer Support Specialist
Aurora, IL
Category: Administrative
Salary: 55,000.00
Reference ID: 10021241
Shortcut: http://addisongroup.gosnaphop.com/qkgCpS
HYBRID Customer Support Specialist opportunity! Global healthcare organization is seeking experienced Customer Service professional with passion for providing white glove service. Role requires minimum 2 years experience B2B customer service within a manufacturing environment. This is a fantastic opportunity to be part of a innovative and stable company with plenty of training and leadership support. Excellent benefits, beautiful office located in Aurora and only two days in office. Position offers great work/life balance! Immediate interviews. Pays up to $55K, start end of April. Role requires 1030-7pmCST shift Mon-Fri.
Benefits: Full medical, dental, vision, PTO, and 401k w/match (eligible after your first 30 days of employment)
Job Details:
- Resolve problems by clarifying issues, researching and exploring, coming up with alternative solutions, implementing solutions, and escalating unresolved problems
- Redirect complex or specialized concerns to the appropriate team for follow-up
- Investigate and resolve problems related to the shipment of product, returns, credits, and orders
- Communicate company policies and pricing per price and policy guide
- Answer a large number of inbound calls on a daily basis (60+)
- Assist with billing questions, pricing and warranty inquiries
- Assist with order status and tracking inquires
- Assist with backorder management for sales territory
- Assist with web services
- Assist with customer account and contact maintenance for sales territory
Qualifications:
- Minimum two years B2B Customer Service
- At least 2 years of experience working with SAP
- Strong typing proficiency and intermediate Microsoft Office, including Excel, Outlook, Teams, Word, PowerPoint as well as web interface
- Required to work Central Standard time zone business hours
- Able to work onsite in Aurora two days per week
Addison Group is an Equal Opportunity Employer. Addison Group provides equal
employment opportunities (EEO) to all employees and applicants for employment without
regard to race, color, religion, gender, sexual orientation, national origin, age, disability,
genetic information, marital status, amnesty, or status as a covered veteran in
accordance with applicable federal, state and local laws. Addison Group complies with
applicable state and local laws governing non-discrimination in employment in every
location in which the company has facilities. Reasonable accommodation is available for
qualified individuals with disabilities, upon request.
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